Features | TCD IQ AI Customer Engagement Platform
Neural Network Icon

Precision Engineering for Human Connection

Elevate your engagement with AI that learns your brand voice, automates complex workflows, and scales your human team effortlessly.

AI Agent Training

Autonomous Intelligence Trained on You

Stop relying on generic responses. Give your AI agents the keys to your documentation, PDFs, and websites. TCD IQ crawls your specific data to ensure every interaction is grounded in factual accuracy and brand-specific intelligence.

  • Instant document parsing and knowledge extraction.
  • Real-time website crawling for updated product info.
  • Context-aware responses that sound like your best agents.
Digital interface showing AI training dashboard
Visual Logic Builder

Design Conversations Without Code

Map complex lead qualification paths and support trees with a drag-and-drop visual logic builder that anyone can use.

Visual conversation flowchart logic diagram

Conditional Logic

Route users based on specific keywords, intent, or profile data.

Instant Actions

Trigger webhooks, update CRM records, or tag subscribers mid-flow.

Lead Scoring

Automatically qualify prospects before they ever reach a human agent.

E-commerce Growth

Shopify and WooCommerce Synergy

Turn every incoming query into a structured sales opportunity with native store integrations that bridge the gap between chat and checkout.

Shopify Integration

  • Recover abandoned carts via WhatsApp
  • Automated order status tracking
  • Dynamic product recommendations in chat
Modern workspace with Shopify dashboard

WooCommerce Tools

  • Sync inventory with AI agent knowledge
  • One-click checkout links for agents
  • Custom coupon code automation
Global network of commerce connections
Omnichannel Hub

One Inbox. Every Channel.

Unify messaging across WhatsApp, Instagram, Facebook, and Telegram. When the AI reaches its limit, your human team takes over without the customer ever missing a beat.

Start Building Your Workspace